Version 2.0 · Effective 7 October 2026
1. About these Terms
These Terms govern your use of SinhHub websites, member services, Learning Center, IELTS programs, learning records, AI-assisted features, credits, support tools and related services. In these Terms, “SinhHub”, “we” and “our” refer to the SinhHub service.
By creating an account or using member services, you agree to the current version of these Terms and the Privacy Policy.
2. Accounts and eligibility
You must provide an email address and account information that you are authorized to use, keep your password secure and avoid sharing your account with others. You are responsible for activity performed through your account unless the activity resulted from a security incident outside your reasonable control.
If you are below the age at which applicable law allows you to consent on your own, a parent or legal guardian must assist or consent where required.
3. Educational service and no guaranteed outcome
SinhHub provides self-study, practice, feedback, assessment-support and learning-management services. Learning Center, IELTS and other programs are educational services and are not official examination bodies, universities, employers or government authorities.
Scores, feedback, AI analysis, badges, stages, reports and learning analytics are intended to support learning. They do not guarantee an IELTS band, examination result, admission, employment, licence, qualification or other external outcome.
4. Free and paid services
Some SinhHub services may be free and others may require payment, credits, a promotion code or time-limited access. The price, access period, included features and any promotion conditions shown on the relevant product, pricing, checkout or campaign page form part of the service terms for that purchase or access grant.
SinhHub may add, remove or change free features, paid products, access periods, credit prices or promotional programs. Changes do not retroactively alter an order or access grant already confirmed unless required by law or expressly agreed with you.
5. Orders, payments, cancellations and refunds
SinhHub may create orders and payment records for paid programs. Learning Center credit purchases may use a manual confirmation process, and other products may use a payment provider when a gateway is available.
A payment request, order or purchase request is not completed until SinhHub or the relevant payment provider confirms the required payment or marks the order as completed. Specific cancellation or refund conditions may be displayed with the product or checkout flow. Mandatory consumer rights under applicable law are not excluded by these Terms.
Where digital access, credits or services have already been delivered or consumed, refund eligibility may be limited to the extent permitted by applicable law and the conditions shown at purchase.
6. Credits and AI-assisted features
SinhHub may provide promotional or purchased credits. Credits are service units used for eligible SinhHub features and are not cash, stored-value money or a bank balance. Unless expressly stated otherwise, credits are personal to the account and are not transferable or redeemable for cash.
Credit costs for an optional AI action are shown before the action where applicable. When the system records a failed chargeable AI request without producing the contracted result, SinhHub may restore the deducted credits according to the applicable feature rules.
7. Writing, speaking, recordings and other learner submissions
You may submit writing, answers, notes, profile information, audio recordings and other material as part of learning. You remain responsible for material you submit and should not include passwords, account numbers, precise private addresses, confidential company information or other unnecessary sensitive information.
You retain any rights you have in your own submissions. You give SinhHub a limited permission to store, reproduce, process, analyze and display those submissions only as reasonably needed to provide learning, feedback, progress records, support, security and service operation. SinhHub does not obtain a general right to publicly publish your private learning submissions or use them for advertising without separate permission.
Some learning submissions and recordings can be deleted through the service. Other deletion or account-related requests may be made through the published support contact.
8. AI output and automated analysis
Some SinhHub features use automated systems or AI to generate examples, comparisons, feedback, transcription, classification or learning analysis. AI output may be incomplete, inaccurate or inconsistent and should be treated as learning support rather than professional, legal, medical, financial or other high-stakes advice.
Depending on the feature and current configuration, processing may occur on SinhHub-controlled infrastructure or through an external AI service provider. Do not submit information that is unnecessary for the learning task.
9. External tools and third-party services
SinhHub may link to or use third-party services such as video platforms, AI services, email delivery services or payment services. Third-party services may have their own terms and privacy policies. SinhHub is not responsible for independent third-party services outside its reasonable control.
10. SinhHub content and intellectual property
SinhHub course materials, Core Units, questions, images, audio, videos, software, layouts, prompts, reports and other service content are protected materials unless stated otherwise.
You may use content for your personal learning and any additional use expressly permitted by SinhHub. You may not systematically copy, scrape, download in bulk, resell, republish, redistribute, reverse engineer protected service components, bypass access controls or use SinhHub content to create a competing content library without permission.
11. Acceptable use
You must not interfere with the service, attack or probe accounts or systems, upload malicious code, automate abusive requests, impersonate another person, evade usage limits, manipulate payment or promotion systems, or use the service in a way that violates applicable law or the rights of others.
12. Service availability and changes
We aim to keep the service available, but maintenance, provider outages, security events, internet failures or technical problems may cause interruptions. Content, exercises, AI models, provider integrations and user interfaces may be updated as the service develops.
We may correct errors, replace content, change a provider or discontinue a feature when reasonably necessary. Where a material change affects paid access, we will take reasonable steps consistent with the purchase terms and applicable law.
13. Account restriction and termination
We may restrict or suspend access when reasonably necessary to address security risk, fraud, payment abuse, serious or repeated violations of these Terms, infringement of others’ rights or unlawful activity. Where practical, we may provide notice or an opportunity to resolve the issue.
14. Accuracy and limitation of responsibility
We work to maintain accurate and useful educational content but do not promise that every item, AI output, translation or technical function will always be complete or error-free.
Nothing in these Terms excludes rights or liability that cannot lawfully be excluded. Subject to mandatory law, SinhHub is not responsible for indirect losses caused by reliance on educational estimates, third-party services, internet connectivity, unsupported devices or misuse of the service.
15. Changes to these Terms
We may update these Terms when services, technology, payment methods, legal requirements or operating practices change. Each published version has a version number and effective date. If a material update requires renewed acceptance, member access may pause until you review and accept the new version. Your existing learning records remain preserved unless another lawful retention or deletion rule applies.
16. Contact
Questions about these Terms, payments, access or the service can be sent to the contact details published on SinhHub, including [email protected].
These Terms are applied together with the Privacy Policy, Cookie Policy, product-specific purchase information and any mandatory rights under applicable law.
